When expectations are clear, consistent, and honorable, people will do anything within their power to meet them

By Linda Willing
For FireRescue1.com

Years ago, I worked for awhile as an Outward Bound instructor. In this role, I led groups into the wilderness for weeks at a time. The participants carried very heavy packs, slept under tarps, cooked their own food over small camp stoves, hiked all day in bad weather, and went without showers or other bathroom facilities for the duration.

They also paid a lot of money for the opportunity to do this, and at the end, almost universally said it was one of the best experiences of their lives.

I stayed in touch with some of my students in the program, and a year later, one of them told me about a recent trip to Mexico that had really disappointed him.

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